We're Here to Help
Whether you need assistance with account setup, have questions about donations, or encounter technical issues, our support team is ready to assist you.
General Support
support@sewasetu.com
Response within 24-48 hours
Emergency Issues
urgent@sewasetu.com
Response within 4-8 hours
Phone Support
[Your Phone Number]
Mon-Fri, 9AM-6PM IST
Office Hours
Mon-Sat
9AM-6PM IST (Mon-Fri), 10AM-4PM (Sat)
Common Issues & Solutions
Can't log in to my account
Check your email and password for typos, use the "Forgot Password" feature, clear your browser cache, or try a different browser.
Donation not showing in the feed
Check if your donation is still "Pending" admin approval. Wait 24-48 hours for admin review and ensure your donation meets all guidelines.
NGO verification taking too long
Verification typically takes 24-48 hours. Ensure all documents are clear and valid. Check your email for any follow-up requests.
Photos not uploading
Check your internet connection, ensure photos are in supported formats (JPG, PNG, WebP), keep file sizes under 5MB, or try a different browser.
How to Contact Support
When emailing support, please include:
- Your registered email address
- Your username/organization name
- A detailed description of the issue
- Screenshots if applicable
- Steps you've already taken to resolve the issue
Response Time Expectations
Critical (Emergency)
Response: Within 4-8 hours | Resolution: Within 24 hours
Platform outages, security breaches, urgent donation issues
High
Response: Within 24 hours | Resolution: Within 48 hours
Account access issues, payment problems, verification delays
Medium
Response: Within 48 hours | Resolution: Within 3-5 business days
Feature requests, general questions, minor bugs
Low
Response: Within 72 hours | Resolution: Within 5-7 business days
Feedback, suggestions, non-urgent inquiries
Bug Reporting
Found a bug? Help us fix it by providing:
- Description of the bug
- Steps to reproduce
- Expected vs. actual behavior
- Screenshots or screen recordings
- Browser/device information
Report bugs at: bugs@sewasetu.com
Security Concerns
If you discover a security vulnerability, please email us at security@sewasetu.com. Do not publicly disclose the vulnerability.
Community Guidelines
When contacting support:
- Be respectful and courteous
- Provide accurate information
- Be patient with response times
- Follow up if you don't hear back within expected timeframes
Thank You
Thank you for being part of the SewaSetu community. Our support team is dedicated to helping you make a positive impact through our platform.
Together, we're making a difference.